Customer Service Representative

  • **ONLY APPLICANTS WHO ARE PERMANENT IN CLERICAL ASSOCIATE TITLE SHOULD APPLY. FAILURE TO DO SO WILL RESULT IN YOUR DISQUALIFICATION.

    The NYC Department of Health and Mental Hygiene (DOHMH) is an agency recognized worldwide for being a leader in public health. The Bureau of Vital Statistics is responsible for registering and certifying all birth, deaths, spontaneous and induced terminations of pregnancy in NYC. The bureau issues, analyzes and reports on 285,000 vital events each year. The bureau is a very large customer service operation, providing death certification services on a 24/7 basis, issuing more than 900,000 certified copies of birth and death records, and fulfilling hundreds of data requests annually.

    DUTIES WILL INCLUDE BUT NOT BE LIMITED TO:
  • Process customer birth and death applications for various units within Vital Records.

  • Deliver excellent customer service related to birth and death certificates, including resolving and addressing customer problems.

  • Review customer's confidential documents submitted with application for amendments.

  • Provide information to customers via telephone, mail, email and in-person and determines service required, relevant to birth certificates from other City, State and Federal agencies.

  • Addresses and solves customer's complex problems regarding the correction of certificates.

  • Receives payments and fees, process and generates payments and adjusts records accordingly for birth and death certificates.

  • Uses computer databases and information technology systems to research information needed to respond to and track the progress of responses to mail, email, telephone and in-person inquiries.

  • Perform other related clerical support functions as assigned.
  • Provide coverage for in-person customers as needed


Minimum Qual Requirements

Qualification Requirements
A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.
Skills Requirement
Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.


Preferred Skills

  • Experience with computerized systems; knowledge of detailed record keeping systems.
  • Ability to work under pressure.
  • Excellent oral, written, administrative and interpersonal skills.
  • Bilingual (Spanish) preferred.


Additional Information

  • **IMPORTANT NOTES TO ALL CANDIDATES:

    Please note: If you are called for an interview you will be required to bring to your interview copies of original documentation, such as:
  • A document that establishes identity for employment eligibility, such as: A Valid U.S. Passport, Permanent Resident Card/Green Card, or Driver’s license.

  • Proof of Education according to the education requirements of the civil service title.

  • Current Resume

  • Proof of Address/NYC Residency dated within the last 60 days, such as: Recent Utility Bill (i.e. Telephone, Cable, Mobile Phone)

  • Additional documentation may be required to evaluate your qualification as outlined in this posting’s “Minimum Qualification Requirements” section. Examples of additional documentation may be, but not limited to: college transcript, experience verification or professional trade licenses.

    If after your interview you are the selected candidate you will be contacted to schedule an on-boarding appointment. By the time of this appointment you will be asked to produce the originals of the above documents along with your original Social Security card.

    **LOAN FORGIVENESS

    The federal government provides student loan forgiveness through its Public Service Loan Forgiveness Program (PSLF) to all qualifying public service employees. Working with the DOHMH qualifies you as a public service employee and you may be able to take advantage of this program while working full-time and meeting the program’s other requirements.

    Please visit the Public Service Loan Forgiveness Program site to view the eligibility requirements:

    https://studentaid.ed.gov/sa/repay-loans/forgiveness-cancellation/public-service


To Apply

Apply online with a cover letter to https://a127-jobs.nyc.gov/. In the Job ID search bar, enter: job ID number # 416130.

We appreciate the interest and thank all applicants who apply, but only those candidates under consideration will be contacted.

The NYC Health Department is committed to recruiting and retaining a diverse and culturally responsive workforce. We strongly encourage people of color, people with disabilities, veterans, women, and lesbian, gay, bisexual, and transgender and gender non-conforming persons to apply.

All applicants will be considered without regard to actual or perceived race, color, national origin, religion, sexual orientation, marital or parental status, disability, sex, gender identity or expression, age, prior record of arrest; or any other basis prohibited by law.


Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.