Dispatcher / Scheduler

NY - Ossining, NY – Dispatcher/Scheduler

SEB Security Services /NY SEB Inc. is looking for both full-time and part-time Dispatcher/Scheduler. Responsible for providing Dispatcher/Scheduler services of security guards who will work to direct the day-to-day route operations . This work is done in compliance with the procedures defined by SEB and in conformance with company procedures. His/her duties involve daily communication and interaction with security guards and clients. He/she must also organize and conduct activities to assure safe, cost-effective, on-time operating performance. Tracks and reports sign-in/sign-out times, assures guards are timely, and communicate any issues to the Area Supervisors or Area Managers as appropriate.

KEY DUTIES AND RESPONSIBILITIES:

  • Manage all incoming call from clients, field staff and management demonstrating competence and professionalism.
  • Resolve client complaints in a timely manner and or document and escalate the complaint to management.
  • Dispatch /Schedulers must maintain effective communication and build cooperative relationships with Area Managers, Supervisors, clients and SEB management.
  • Schedulers are responsible for creating and maintaining all the schedules, open shifts and call offs.
  • Maintain knowledge clients post orders, service types and regions serviced.
  • Access and edit schedules in Valiant. Document guard performance, call offs, tardiness, removals, suspensions as required.
  • Use email with an understanding of mandatory recipients for each issue and with professional and appropriate tone.
  • Anticipate hiring needs and make requests to recruiter.
  • Comply with regulations and laws related to non-discrimination, non-retaliation, security guard licensing, and all other applicable laws.
  • Regular communication with all new hire guards to ensure they are integrated into schedule as soon as possible.

ADDITIONAL DUTIES AND RESPONSIBLITIES

  • Computer proficiencies: email, Valiant, and other software as need

· Proven experience as dispatcher or relevant position

· Proficient in English (oral and written)

  • Outstanding organizational and multitasking
  • Active listener with excellent communication skills
  • Sound judgement and critical thinking
  • Knowledge of Security & Loss Prevention systems preferred but not required

· Retail, Multi-location, Distribution Center and Corporate Office experience preferred but not required

SKILLS AND QUALIFICATIONS

  • Must be at least 18 years old
  • High School diploma or equivalent; some college preferred.
  • Excellent written / verbal communication skills.
  • Ability to interact professional and positive manner with management, employees and client associates and customers.
  • Able to work independently and as a team player with minimum supervision.
  • Must be detail oriented, highly motivated, and a self-starter.
  • Ability to work flexible hours, including nights, holidays and weekends.
  • Able to pass a thorough background screen, including criminal background check

EXPERIENCE:

  • Dispatch: 1 year (Preferred)
  • Customer Service: 1 year (Preferred)

CERTIFICATION/LICENSE:

  • N/A

JOB TYPE: Part-Time/Full-time

SALARY: $16.00 to $18.00 per/hour depending on experience and role available

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