Front Desk Representative

Better Vision Eyecare

We strive to deliver a first-class experience with personal, exceptional eye care and service that is catered around the patient’s needs and lifestyle. Your vision is a precious gift and our focus is on taking great care of your eyes. At the same time, we understand that every patient is different, with their own needs and concerns. So we design individual treatment plans for everyone who comes to Better Vision Eyecare.

A patient’s experience begins when they arrive and are greeted with a welcoming smile and acknowledged by our Front Desk Representative. As the first point of contact, it’s important this person provides a pleasant experience for our patients from the start. Organization and multi-tasking skills are a must. Key roles include answering our phone lines, processing patient records, and filling & managing the appointments book.

If you’re looking to be part of an established and growing practice and be in a fast-paced environment while developing your professional skills with a team that supports each other, apply with our office manager!

Front Desk Representative Duties and Responsibilities

· Greet and acknowledge patients and visitors as they arrive

· Verify patient’s vision and medical insurances eligibility

· Call patients and schedule appointments

· Answer questions and address complaints while remaining perceptive & disciplined

· Answer all incoming calls and redirect them or keep messages

· Receive letters, packages etc. and distribute them

· Prepare outgoing mail by drafting correspondence, securing parcels etc.

· Check, sort and forward emails

· Monitor office supplies and place orders when necessary while tracking expenses & costs

· Sort, prepare and update records and files

Our ideal candidate

· Positive, Friendly, Confident, Enthusiastic and one who will go the extra mile for the office.

· Self-starter who can work without constant supervision and be part of a team

· front office experience preferred

· Excellent customer service oriented skills with a pleasant attentive demeanor

· Ability to adapt quickly, think swiftly and problem solve

· Strong organizational skills and attention to detail

· Strong communication skills (verbal and written)

· Thrives in a fast-paced environment

· Willing and eager to learn and grow responsibilities

· Reliable transportation, Dependability and punctuality

· Computer literacy and proficiency; (experience with OfficeMate a plus)

· Be an excellent gate keeper – discreet & confidential

· Must be comfortable multitasking

Job Type: Full-time

Pay: $13.00 - $18.00 per hour

Benefits:

  • Employee discount
  • Paid time off

Schedule:

  • 8 hour shift
  • Monday to Friday

Supplemental Pay:

  • Bonus pay

COVID-19 considerations:
We follow local guidelines and CDC recommendations and sanitize surfaces regularly.

Education:

  • High school or equivalent (Preferred)

Experience:

  • Customer service: 1 year (Preferred)

Work Location: One location

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