Network Technician

We are an Equal Employment Opportunity Employer and take Affirmative Action to recruit Women, Protected Veterans and Individuals with Disabilities.

SUMMARY

Configure, repair and maintain the company’s entire network infrastructure. Ensure proper operation and system uptime.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Install, configure, operate, maintain and troubleshoot company’s voice and data network switches, routers and other related systems.
  • Must configure, operate, maintain and troubleshoot routers, switches, firewalls and other network components.
  • Must configure, modify and troubleshoot MPLS and Ethernet/IP networks and protocols.
  • Work service orders and trouble tickets in a timely manner.
  • Assist field and NOC technicians with installations, troubleshooting and repairs.
  • Must be able to work in a group environment and contribute as a team member during difficult operating conditions that require immediate actions.
  • Monitor, analyze and troubleshoot Network to ensure performance and stability.
  • Work a rotation of 24hr On-call shift for at least one week of every month. Work during weekends and Holidays may be required.
  • Must be Customer Service oriented and communicate in a professional polite manner.
  • Complete service order and trouble ticket documentation in a clear manner
  • Participate in technical meetings to contribute knowledge and expertise.
  • Performs all other duties as required.

EDUCATION and/or EXPERIENCE

Bachelor’s degree and at least 4 years of direct experience in related environment and/or training or equivalent combination of education and experience. A strong aptitude for hands-on application of a broad variety of tools and instruments.

KNOWLEDGE, SKILLS & ABILITIES

  • Knowledge in Networking, MPLS (L2-L3 VPN), Ethernet, OSPF, BGP maintenance and configuration.
  • Knowledge in configuring and troubleshooting VoIP systems and protocols such as SIP, MGCP.
  • Knowledge in routers switches and firewalls.
  • Skills in configuration and maintenance of networks such as MPLS (L2-L3 VPN), Ethernet, Frame Relay, PPPoE, OSPF, BGP and other routing protocols.
  • Working knowledge with troubleshooting tools such as Sunrise, Wireshark, OTDR, SNMP and others.

We are an Equal Employment Opportunity Employer and take Affirmative Action to recruit Women, Protected Veterans and Individuals with Disabilities.