Service Manager

Reports to:
General Manager

The role of Service Manager is responsible for directing other crew members in addition to their regular duties) to run the store efficiently by being able to divide up duties and enforce them. Also this role is responsible for knowing how to prep all beverages, stocking merchandise for the next business day, and operating all machines that the store uses. Our Service Manager are the face of Paris Baguette; they provide friendly, fast, accommodating service to our customers. Our customers can range from grabbing a pastry and coffee in the morning to enjoying a hot sandwich inside our café style bakeries. We take pride in our work and in our products. This includes the responsibility of keeping all spaces inside Paris Baguette clean to working our POS system to enter in customer orders.

Essential Duties & Responsibilities:
o Provide excellent customer service to all customers that come into the establishment or call for phone orders following Paris Baguette’s high standard of excellence

o Check quality of all the products for display and organize rotation of displays for all pastries and desserts

o Delegating the duties between crew members on the floor and assigning the duties to be carried out

o Checking on the crew to make sure said duties are completed

o Enter in the customer’s order in the POS and know how to use the credit card system in place

o Work and thrive in a team-work environment

o Adhere to food safety guidelines

o Make beverages on the basis on demand during operating business hours and prepare coffee

o Always keep all areas of the store clean while operating during business hours

o Refill and organize all pastries and beverages on display

o Help unload deliveries (up to twice a week)

o Handle catering orders

o For Opening shifts: Know how to turn on all lights, TVs, radio, and drink displays.

o For Closing shifts: Cleaning all tabletops, preparing the drinks for the next business day, sanitization processes, turning of all machines, powering off computers, turning off all lights

Education & Experience:
o 1-2 year of food handling/store experience inside a Paris Baguette retail store

o High School Diploma/GED or Some College preferred

o Current ServSafe certification, ServSafe instructor certificate, or ability to become certified preferred

Knowledge, Skills, & Abilities:
o Good, Positive attitude, willingness to learn and accept feedback.

o Able to lift up to 25 lbs.

o Time management, ability to prioritize.

o Clear ability to multi-task INDMANAGE
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