Student Services Assistant


Campus: Downtown Phoenix

Student Services Assistant

Job Description

The College of Health Solutions seeks a Student Services Assistant for the Student Success Hub. This position will provide services to students at the front desk by supporting recruitment, advising, retention, and community placement efforts.

Job Family

Advising & Admissions

Department Name

CHS Student Success Hub



VP Code


Scope of Search


Grant Funded Position

This is not a grant funded position and is not contingent on future grant funding.

Salary Range

$15.38 per hour

Close Date

25-September- 2019



Essential Duties

Greets incoming students, staff, faculty and guests at the reception desk.
Answers phone calls to address questions, direct callers to the appropriate resource, connect graduate students with their advisor, and schedule appointments for Student Success Hub. Logs calls in our internal call log.
Records student walk-ins and appointments; troubleshoots student needs when possible within scope of influence.
Creates Salesforce cases for inbound recruitment calls so that the recruitment team can address the questions.
Sets up Salesforce cases for appointment reminders for all appointments scheduled through the front desk.
Addresses Salesforce cases for Front Desk.
Signs out all-day parking passes.
Assists with the hiring process for new student workers (reviewing applications, interviewing, calling references, scheduling training).
Assists with room scheduling for the Student Success Hub.
Reviews DARs for next week appointments. If there are uncertified transcripts, sends a request to have them evaluated.
Inputs the recruitment campaign calls completed by student workers into SalesForce.
Assists with mail merges for verification statements at the end of each semester and summer.

Minimum Qualifications

Bachelor's degree in a related field; OR, Four (4) years of administrative and/or program experience: OR, Any equivalent combination of education and/or experience from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications

Experience with Outlook and SalesForce in a university setting.

Working Environment

Use basic math
Activities are performed in an environmentally controlled office setting
Ability to clearly communicate verbally, read, write, see and hear
Use office equipment, i.e. printers, copiers, fax machines, telephones, calculator
Regular activities require ability to quickly change priorities, may include/subject to resolution of conflicts
Use of software/computer equipment for extended periods of time
Use critical thinking to make decisions and/or analyze and report data/results of tests conducted
Requires extended periods of sitting, keyboarding and manipulating a computer mouse
Required to stand for varying lengths of time and walk moderate distances to perform work.
Occasional bending, reaching, lifting, pushing and pulling up to 25 pounds.

Department Statement

The College of Health Solutions (CHS) is dedicated to translating scientific advances into practical
interventions to improve health outcomes through education, research and service. We equip students with
the knowledge and skills to influence healthier lifestyle choices; develop creative interventions to improve
the health of people and populations; analyze and translate large amounts of health data into solutions; and
maximize the technology, science, business and application of diagnostics. CHS research programs
encompass basic/discovery science, clinical trials, intervention science and measurement of health
outcomes. CHS takes an interdisciplinary approach to address the complex systems that underpin health
problems. The college is highly collaborative, transparent and team-oriented with an innovative
organizational structure that includes translational teams, affinity networks, and academic programs to
improve the health of people and communities.

The current training programs include behavioral health, biomedical diagnostics, biomedical informatics,
executive and continuing education, exercise science, health promotion, health sciences, kinesiology,
medical studies, nutrition, population health, the science of health care delivery, and speech and hearing
science. Our programs are offered at ASU’s Downtown Phoenix, Tempe, West and Lake Havasu
campuses, as well as on Mayo Clinic’s Scottsdale campus.

For more information about ASU and the College of Health Solutions, visit and

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 80,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit

AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply.

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will be considered without regard to race, color, sex, religion, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

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Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.